Ola Car Wash Terms & Conditions

Agreement Overview

These Terms and Conditions ("Agreement") constitute a legally binding contract between Ola Car Wash ("Company", "We", "Us", "Our") and any individual or entity ("User", "Client", "Visitor", "You", "Your") accessing our website or services. This Agreement governs your use of our website located at olacarwash.com and all related services, products, content, and features offered by the Company.

By accessing, browsing, or using our website or services in any manner, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions contained herein. If you do not agree to all these terms, you must immediately discontinue all use of our website and services. Continued use of our services constitutes irrevocable acceptance of this Agreement.

The Company reserves the exclusive right to modify, amend, or replace these terms at any time without prior notice. It is your responsibility to review these terms periodically for changes. Your continued use following the posting of any changes constitutes acceptance of those changes.

Website Usage Terms

The content, organization, graphics, design, compilation and other matters related to our website are protected under applicable copyrights, trademarks and other proprietary rights. The copying, redistribution, use or publication by you of any such matters or any part of the website, except as expressly permitted in this Agreement, is strictly prohibited.

Our website utilizes various tracking technologies including cookies, web beacons, and similar technologies to enhance user experience, analyze trends, administer the website, track users' movements around the website, and gather demographic information. By using our website, you consent to the use of these tracking technologies.

The Company makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

From time to time, this website may include links to third-party websites. These links are provided for your convenience only. The Company has no control over the content of linked websites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

Service Partnership Program

The Ola Car Wash Service Partnership Program ("Program") provides qualified businesses the opportunity to operate under our brand name and business system. Participation in the Program requires strict adherence to our operational standards, quality controls, and brand guidelines.

Minimum Requirements

• Team Composition: Each service team must consist of minimum 2 and maximum 3 staff members, with at least one trained professional certified by Ola Car Wash
• Equipment Setup: Mandatory equipment includes steam washer machine, vacuum cleaner, polishing machine and all necessary cleaning accessories as specified in our equipment guidelines
• Operational Area: Service Partners must select and maintain an exclusive 10 kilometer operational radius through our Google interactive map system
• Insurance: Comprehensive general liability insurance with minimum coverage of ₹5,000,000 must be maintained at all times

Financial Commitments

Service Partners are required to fulfill the following financial obligations:

• Initial Franchise Fee: A one-time, non-refundable fee payable upon signing the Service Partnership Agreement
• Monthly Royalty Fee: 10-15% of gross revenue payable by the 5th of each calendar month
• Marketing Fund Contribution: 3% of monthly revenue allocated for regional and national marketing initiatives
• Technology Fee: Monthly charge for access to our proprietary business management systems

All fees are subject to change with 30 days written notice. Late payments will accrue interest at 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less.

Performance Standards & Quality Control

Service Partners must maintain the following minimum performance standards to remain in good standing:

• Customer Retention: Minimum 80% repeat customer rate within 60-day periods
• Service Ratings: Maintain average customer rating of 4.5 stars or higher across all review platforms
• Response Time: Maximum 2-hour response window for all customer inquiries
• Completion Rate: 95% on-time service completion with no cancellations
• Quality Assurance: Monthly quality control inspections with minimum 90% compliance score

The Company reserves the right to conduct unannounced quality audits at any time. Failure to meet these standards may result in probation, mandatory retraining, or termination of the Service Partnership Agreement at the Company's sole discretion.

All Service Partners must use Company-approved cleaning products and materials, including but not limited to 3M or Meguiar's products. Substitution with inferior products is strictly prohibited and constitutes material breach of this Agreement.

Limitations of Liability & Indemnification

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use our services
• Any conduct or content of any third party on our services
• Any unauthorized access, use or alteration of your transmissions or content
• Natural disasters, pandemics, acts of God, or other force majeure events
• Business losses including but not limited to lost data, lost profits or business interruption

You agree to defend, indemnify and hold harmless the Company and its affiliates, officers, directors, employees and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to our services
• Your violation of any provision of these terms
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your content caused damage to a third party
• Any negligent or wrongful conduct by you or your employees

Refund & Cancellation Policy

The Company maintains a strict refund policy designed to protect our business interests and compensate for administrative costs:

Fee Structure

• Processing Fee: Absolutely non-refundable under any circumstances
• Advance Payment: Partially refundable only if requested in writing within 7 days of payment, minus all expenses incurred including but not limited to:
  • Administrative processing charges (20% of payment or ₹5,000, whichever is higher)
  • Cost of any products, materials or services already provided
  • Taxes and government fees
  • Bank transaction charges
• Final Payment: Non-refundable after 7 days from payment date

Refund Processing

All refund requests must be submitted in writing to our legal department via registered post. Verbal requests will not be honored. Approved refunds will be processed within 60-90 business days from approval date. The Company reserves the right to issue refunds in the form of company credit rather than cash at our sole discretion.

Termination & Suspension

The Company reserves the unconditional right to immediately terminate or suspend any Service Partnership without notice for the following reasons:

• Quality Violations: Repeated failure to meet service quality standards
• Payment Default: Non-payment of any fees for more than 15 days
• Brand Infringement: Unauthorized use of Company trademarks or intellectual property
• Legal Non-Compliance: Violation of any applicable laws or regulations
• Reputation Damage: Any action that brings the Company into disrepute
• Fraud: Misrepresentation or fraudulent activity of any kind

Upon termination, the Service Partner must immediately:

• Cease all use of Company trademarks and branding
• Return all proprietary materials and equipment
• Settle all outstanding financial obligations
• Remove all signage and brand identifiers within 72 hours

The Company shall have no liability whatsoever for any damages, losses or expenses incurred by the Service Partner as a result of termination.

Partner Responsibilities

Service Partners assume full responsibility for all aspects of their business operations, including but not limited to:

Staff Management

• Conduct thorough background checks on all employees
• Ensure all staff complete mandatory training programs
• Maintain proper employment records and documentation
• Enforce strict uniform and grooming standards

Safety Compliance

• Implement all required safety protocols and procedures
• Provide proper safety equipment and training
• Maintain compliance with all environmental regulations
• Carry adequate insurance coverage at all times

Quality Assurance

• Use only Company-approved cleaning products and materials
• Follow standardized service procedures exactly
• Participate in regular quality control inspections
• Address all customer complaints within 24 hours

Media & Publicity Rights

By participating in our Service Partnership Program, you irrevocably grant the Company the following rights:

• Photography/Videography: We may photograph/video record your premises, staff, equipment and services
• Customer Vehicles: We may photograph customer vehicles before/after service
• Promotional Use: All media may be used for promotional purposes worldwide in perpetuity
• Live Streaming: Services may be live streamed for training and quality control

You waive all rights to inspect or approve the finished media or any use thereof. The Company has no obligation to use any media or provide compensation for its use.

Company Support Services

The Company provides the following support to Service Partners:

Digital Presence

• Google Business Profile setup and optimization
• Local SEO implementation
• Social media profile creation

Communication Systems

• Dedicated business phone number with IVR
• Standardized call handling procedures
• Customer service training materials

Operational Materials

• Initial supply of branded marketing materials
• Two exterior sign boards
• Employee training manuals

All support services are provided at the Company's discretion and may be modified or discontinued at any time without notice.

Dispute Resolution

Any disputes arising under this Agreement shall be resolved as follows:

• Negotiation: Parties must attempt good faith negotiations for 30 days
• Mediation: If unresolved, parties will submit to binding mediation in Delhi
• Arbitration: Any remaining disputes will be resolved through final and binding arbitration under Indian Arbitration Act
• Governing Law: This Agreement shall be governed by laws of India with exclusive jurisdiction in Delhi courts

YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION. All claims must be brought individually, not as part of any purported class, consolidated or representative proceeding.

General Provisions

• Entire Agreement: This document supersedes all prior agreements and understandings
• Severability: If any provision is invalid, the remainder remains in full force
• No Waiver: Failure to enforce any provision does not constitute waiver
• Assignment: Partners may not assign this Agreement without written consent
• Force Majeure: We are not liable for events beyond our reasonable control