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Terms & Conditions


Terms & Conditions Ola Car Wash

  1. The following terms and conditions, privacy policy, refund policy and disclaimer notice and any or all agreements: "client", “user”, “visitor”, "you" and "your" refers to end user, the person accessing this website and accepting the firm's terms and conditions. "The Company", "Firm, "Ourselves", "We" and "Us", refers to administrator of Ola Car Wash, "Party", "Parties" refers to both the Client and ourselves, or either the Client or ourselves. If you disagree with any part of these terms and conditions, please do not use this website.
  2. The use of this website is subject to the following terms of use: The Website: The olacarwash.com website is managed by the Website's Administration at URL https://olacarwash.com, http://www.olacarwash.com, shall be determined by the Website's Administration time to time.
  3. This website uses cookies to monitor browsing preferences. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
  5. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
  6. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of Indian jurisdiction of Delhi.
  7. Website Administration: The Website's owners, managers and all persons acting on the behalf for Ola Car Wash Private Limited.
  8. Content: Data, analysis, comments, advertisements, news items, text, photos and surveys, whether in graphic form or in vocal form, made available to surfers/ users/ viewers accessing the Website by any medium whatsoever.
  9. *: The asterisk (start) symbol on the website refers to the terms and conditions mentioned in olacarwash.com.
  10. :_: The underline on the website may refer to hyperlink for full definition of the respective word/sentence; henceforth, we advise you to open all hyperlinks and read-over the full definition for better understanding the actual or full definition. The content of this website is for your general information and use only. It is subject to change without any prior notice.
  11. ODM: Original Design Manufacturer.
  12. OEM: Original Equipment Manufacturer.
  13. FOB: Free On Board.
  14. Company: The Company i.e. Ola Car Wash Private Limited having CIN: U74999DL2018PTC336688.
  15. Setup: A Setup consisting of one steam washer machine/cleaning machine, vacuum cleaner, rubbing/polishing machine and other cleaning accessories for a team.
  16. Team: Consisting of at least 02 and maximum 03 staff, in which one should be trained staff who represents the team.
  17. Franchisor: Franchisor means the Company i.e. Ola Car Wash Private Limited having CIN: U74999DL2018PTC336688.
  18. Franchise: A franchise means that the Company or entity subscribes to one or more of our franchise services for a stipulated period only; we have introduced various types of franchise services like franchise services without any products, materials, equipment & machinery and franchise services with products, materials, equipment & machinery.
  19. Service Partner: Service Partner means that the Company or entity subscribes to one or more of our franchise services for a stipulated period only; we have introduced various types of franchise services like franchise services without any products, materials, equipment & machinery and franchise services with products, materials, equipment & machinery.
  20. Subscription: Franchise or Service Partner subscription mean the conditional rights to use of our brand name(s) or names of our Company by a Company or entity for a stipulated period only. Our subscription is paid subscription to avail a bundle of services.
  21. Online Apply: The candidate has to apply online for any type of service partnership program; at the time of applying online required to select business operational point for 10 km area on Google interactive map.
  22. Activation Time: The activation time is minimum 30 business days from the date of final payment subject to Google verification and promotional activities.
  23. Business Day: A business day is an official working day that is considered from Monday to Friday except gazette and restricted holidays.
  24. Google verification: A Google verification code is a short numeric code that's sometimes sent to your phone or email address, which you use to complete a task like password recovery. It's an added security step that ensures only you (or someone else who is authorized to access your Google account) gains entry.
  25. Business Listing on Google and Google map: Our IT team will arrange for listing the business on Google and Google Map.
  26. SEO & SMO: Our IT team will arrange digital awareness programs to support your business such as SEO & SMO for the respective service partners. SEO is marketing with Organic Way. SMO is marketing in Social Media with Organic Way. Social media optimization (SMO) is the use of a number of outlets and communities to generate publicity to increase the awareness of a product, service brand or event, SMO is similar to search engine optimization, in that the goal is to generate web traffic and increase awareness for a website.
  27. Mobile Number Allotment: Company will allot one mobile number to each service partner, which will be connected through IVR.
  28. Incorporation of IVR Features: Company is providing an automated phone system technology to each Service Partner, i.e. Interactive Voice Response (IVR) that allows incoming callers to access information via voice responsive system.
  29. Printing Materials: Company will arrange printing materials for Service Partners to deliver at their business Location.
  30. Sign Boards: Company will arrange to deliver two sign boards of Service Partnership.
  31. Company’s Responsibility: The Company’s responsibility is to arrange estimated queries to its service partners within the stipulated period subject to feasibility. It may be varying on locality and demand; The Company will do its best for brand awareness and publicity to generate a large number of inquiries. The Company will spend 50% of the promotional budget in the first 3 months and can spend the remaining budget according to the generating of inquiries. There is a vital role of service partner who should be ensured on their service quality along-with other formal norms of standard services; so that customer would be happy with their services. In the event of dissatisfied customers growing regularly, the Company will not be able to provide a committed number of customers to the concerned service partner, in which case the service partner is solely responsible for the same.
  32. Regularity Of Customer: Regularity of customers depends on the quality services provided by the service partner; At least 80 to 90% of customers have to return for a car cleaning service within 2 months otherwise this indicates that the quality of service is not as per the standard set by the Company, then the Company is not responsible for arranging new customers for the concerned service partner.
  33. Calculation of Customer: Service Partner will may receive inquiries through email, online web-booking, WhatsApp, MobileApps & Phone calls; henceforth, the Company will count each unique call (Booking) @per day, for example: if a customer makes a call twice or more in a day then we count it one whereas, the same customer gets multiple services on a single call in this case also Company will count one only, but the existing customer make a call for another day for any service then Company will count once again one.
  34. Number of Customer Enquiries: Company will make various efforts to establish business for its Service Partner, through local / digital events delivery of estimated customers depends on long term efforts like promotional activities, number of customer’s queries can be vary depending on the area, feasibility, availability, natural disaster like: pandemic, flood, drought and most important market & good quality services, eventually the delivery of estimated customers depends on above said conditions.
  35. Company’s Role: The Company is hereby responsible for arranging various promotional events for establishing a well business foundation of its service partner, so that customers can easily connect with the nearest service partner.
  36. Partner’s Role: Service partners are fully responsible for providing quality services to their customers, so that the company's reputation remains intact as well as customers will be satisfied.
  37. Natural Calamities: There are many natural calamities that affect business such as pandemic, flood, drought etc, so no one can predict what will happen tomorrow and how much, we can only guess on the basis of our efforts we have put. In this way, there is no warranty for actual numbers of queries if the number of queries is less than estimate will be carried forward by the Company.
  38. Short Delivery: As per the norms of the Company, in the event of short delivery of estimated numbers of inquiries, outstanding inquiries would be carried-forwarded to next term.
  39. Refund:
    • i) Processing fee is neither refundable nor transferable.
    • ii) Advance Payment: Advance payment is partially refundable; if there is a balance available after deducting the cost of demanded product, goods, service, taxes, etc.
    • ii) Final Payment: In case of non-commencement of the said business within seven days, the final amount may be partially refunded after deduction of actual expenditure and processing, handling charges and promotional expenses.
    • for the refund process Service Partner need to inform Company in written within 7 days of final payment, otherwise it's not possible to execute the process of refund, because the payment paid by the service partner is being used by the comapny for the purpose of preparing promotional items or events or campaigns for the service partner for the said business, Company has to disburse this amount to its concerned channel partners / third parties for further course of action related to activation of services. Or
    • In order to get the refund, the service partner has to give in writing to the Company within 7 days that the service partner does not want to go ahead for the said business, otherwise it is not possible to execute the refund process, as the Company aims to arrange promotional items for the service partner paid amount is non-refundable. The Company is required to disburse the amount to its respective channel partners / third parties for further course of action.
  40. Suspension: The Company has full rights to discontinue the services of any service partner without giving any prior notice. If there is any violation or any anti-Company activities as deem by the Company, then no excused will be considered or any such mistake which cannot be ignored, the Company will discontinue all its services and will terminate the service partnership agreement.
  41. Quality Services The service partner is obliged to provide quality services to its customers so that the brand name remains intact, quality products such as 3M or MAGUIR should be used to maintain the quality and establishing goodwill.
  42. Trained Staff: Customers will be served by trained staff for car washing services and the quality of services prescribed by the Company will be monitored.
  43. Pricing: Service Partner can set a price list for the service packages and for the products accordingly. Subject to the price must not exceed our standard prices.
  44. Safety Measures: Service Partner is solely responsible for adopting proper safety measures for clients, staff and public as per government norms while providing the service. Service Partner is fully liable for any loss or damage occurred (directly or indirectly) to their staff, employees or customers or any other third party.
  45. Channel Partners: As the Company has alliances with various machinery manufacturers, importers, retailers, who are the channel partners of the Company, through which the Company facilitates its Service Partners for consumable items, The Company can share its channel partner's details with its service partner, and The Company is the medium to organize physical and virtual meeting between the channel partner and service partner as per the requirement.
  46. Set-Up: Generally two types of cleaning setup are required to run a car washing, cleaning & detailing business, the service partner has to arrange a suitable setup either detailing studio or mobile setup; The selection of setup for door to door car wash or detailing studio depends entirely on the service partner concerned.
  47. Prototype: The aim of the Company is to empower its service partners, for which the Company will make every effort; Company has developed some suitable prototype after much research for the convenience of its service partners under the Door to Door Car Washing & Cleaning segment. Company has no objection if Service Partner wishes to copy the prototype or wants to make it as it is, the way it fits. Because the Company is neither a manufacturer nor a retailer, it is just a medium to provide facilities to its service partners through its channel partners.
  48. Intention: Company has an intention to establish a long term well business relationship with its service partner, Company intends to empower its selective leader, and wishes them to reach at the peak of success where, service partner can expand the business, by connecting cleaners to provide good quality services to its customers.
    No one can be succeeded in a day, it requires money and hard work, where along with the service partner Company is also investing double the money for establishing a well business foundation of its service partner, so that customers can easily connect with the nearest service partner,
    When the service partner will expand its services at that time the Company will have the opportunity to offer various types of consumables items such as machinery equipment to its service partner through channel partner.
  49. Easy Goal: You can achieve the Goal easily with the help of the Company; any business has to face 3 stages before becoming successful.
    • 1 Learning
    • 2 Sustaining
    • 3 Earning
    • It usually takes a minimum of 3 years for a business to succeed and reach the third stage. Due to some risk factors like NPA (no performing asset) big investment for the business, lack of knowledge, no R&D, these are the main causes where most businesses end-up before reaching to earning stage, There is a lot you may not know about what it takes to run a successful car wash business,

REPORT US: If you find any contradictory or unsatisfactory, you may please write to us info{at}olacarwash.com. We also welcome any of your suggestions for improvements.